Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, not heat styled, and in its original packaging. You’ll also need the order number. Items purchased with a discount code are not eligible for return or refund.

The original packaging must be intact and included with the returned item. Returns received without the original packaging, or with packaging that has been damaged, will not be accepted.

If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping costs are the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions through our contact page.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items purchased with a discount code are non-returnable. Custom or personalized items are also non-returnable. Any item that has been worn, washed, or heat styled is non-returnable. Please get in touch through our contact page if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.